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Emotional Intelligence

The capacity to recognize, interpret, and regulate your own emotions and those of others, including how feelings operate within a group.

Key Points

  • Includes self-awareness, self-control, empathy/social awareness, and relationship management.
  • Improves communication, trust building, and conflict resolution with stakeholders and teams.
  • Helps maintain team morale and performance under stress, change, or uncertainty.
  • Observed through behaviors like active listening, constructive feedback, and adaptable communication.

Example

In a tense status meeting where a sponsor criticizes a schedule slip, the project manager notices the team's anxiety, acknowledges the sponsor's concern, clarifies goals, sets respectful discussion norms, and guides the group to identify root causes and agree on a realistic recovery plan. This channels emotion into problem solving while preserving trust.

PMP Example Question

During a stakeholder review, a key stakeholder publicly challenges the project schedule. Which action best demonstrates emotional intelligence?

  1. Present the critical path analysis immediately to prove the schedule is realistic.
  2. Calmly acknowledge the stakeholder's frustration, ask clarifying questions, and offer to review constraints together.
  3. Escalate to the sponsor to stop the confrontation.
  4. Ignore the comment to prevent further conflict.

Correct Answer: B - Recognizing and constructively addressing emotions to manage the relationship

Explanation: Option B acknowledges emotions, seeks understanding, and steers the discussion toward collaboration, which reflects emotional intelligence.

Advanced Project Management — Measuring Project Performance

Move beyond guesswork and status reporting. This course helps you measure real progress, spot problems early, and make confident decisions using proven project performance techniques. If you manage complex projects and want clearer visibility and control, this course is built for you.

This is not abstract theory. You’ll work step by step through Earned Value Management (EVM), learning how cost, schedule, and scope come together to show true performance. You’ll build a solid foundation in EVM concepts, understand why formulas work, and learn how performance data actually supports leadership decisions.

You’ll master Work Breakdown Structures (WBS), control accounts, and budget baselines, then apply core EVM metrics like EAC, TCPI, and variance analysis. Through a detailed real-world example, you’ll forecast outcomes, analyze trends, and understand contingencies and management reserves with confidence.

Learn how experienced project managers monitor performance, communicate results clearly, and take corrective action before projects slip. With practical exercises and hands-on analysis, you’ll be ready to apply EVM immediately. Enroll now and start managing performance with clarity and control.



Advance your Lean Six Sigma expertise!

HK School of Management helps you take Lean Six Sigma to the next level—without the overwhelm. Master advanced statistical tools, Excel-based analysis, and real-world improvement techniques to solve complex problems with confidence. For the price of lunch, you get practical templates, guided examples, and hands-on project experience you can use immediately at work. Backed by our 30-day money-back guarantee—zero risk, real impact.

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