Interpersonal Skills

Abilities that help you build, develop, and sustain effective relationships with other people.

Key Points

  • Include communication, active listening, empathy, and cultural awareness.
  • Enable collaboration, negotiation, conflict resolution, and trust-building.
  • Used with stakeholders, team members, sponsors, and vendors across the project life cycle.
  • Reduce misunderstandings and improve team morale and project outcomes.

Example

A project manager facilitates a tense requirements meeting by actively listening to each stakeholder, acknowledging concerns, summarizing points, and negotiating a compromise, then follows up to maintain trust and alignment.

PMP Example Question

Which action best demonstrates strong interpersonal skills by a project manager?

  1. Sending a detailed status email without inviting feedback.
  2. Escalating every stakeholder disagreement to the sponsor.
  3. Listening to stakeholder concerns, paraphrasing for clarity, and mediating a mutually acceptable solution.
  4. Relying solely on the project charter to resolve team conflicts.

Correct Answer: C — Listening, clarifying, and mediating to build and maintain relationships

Explanation: Interpersonal skills involve effective communication, empathy, and conflict resolution to strengthen relationships and reach agreement.

Advanced Project Management — Measuring Project Performance

Move beyond guesswork and status reporting. This course helps you measure real progress, spot problems early, and make confident decisions using proven project performance techniques. If you manage complex projects and want clearer visibility and control, this course is built for you.

This is not abstract theory. You’ll work step by step through Earned Value Management (EVM), learning how cost, schedule, and scope come together to show true performance. You’ll build a solid foundation in EVM concepts, understand why formulas work, and learn how performance data actually supports leadership decisions.

You’ll master Work Breakdown Structures (WBS), control accounts, and budget baselines, then apply core EVM metrics like EAC, TCPI, and variance analysis. Through a detailed real-world example, you’ll forecast outcomes, analyze trends, and understand contingencies and management reserves with confidence.

Learn how experienced project managers monitor performance, communicate results clearly, and take corrective action before projects slip. With practical exercises and hands-on analysis, you’ll be ready to apply EVM immediately. Enroll now and start managing performance with clarity and control.



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