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Issue Log

A project document used to capture, track, and update information about issues until they are resolved.

Key Points

  • Stores each issue's description, owner, priority, impact, target date, and current status.
  • Maintained throughout the project to monitor, escalate, and drive issues to closure.
  • Different from a risk register: issues are present problems; risks are uncertain future events.
  • Supports stakeholder communication and may link to change requests and lessons learned.

Example

During system testing, a critical interface fails intermittently, blocking progress. The project manager records the problem in the issue log, assigns the integration lead as owner, sets a high priority, notes the testing impact, and tracks updates and resolution dates until the fix is verified.

PMP Example Question

During execution, a stakeholder reports a defect that is preventing testing. What should the project manager do first?

  1. Add the item to the risk register and perform qualitative analysis.
  2. Record the problem in the issue log and assign an owner for action.
  3. Submit an immediate change request to modify the scope.
  4. Escalate the matter to the steering committee.

Correct Answer: B — Record the problem in the issue log and assign an owner

Explanation: An active problem blocking work is an issue, not a risk. The first step is to log it, assign ownership, and begin tracking it to resolution.

Project Management Bootcamp

Embark on a transformative journey with our Project Management Bootcamp at HK School of Management. Elevate from beginner to pro using the latest PMBOK and Process Groups Practice Guide. Our unique, engaging approach makes learning interactive and fun, replacing dull slides with dynamic doodles and real-life scenarios.

This hands-on program includes working on two full project plans. The first evolves as you learn, while the second culminates in a comprehensive plan, solidifying your expertise. You'll navigate real-world challenges, backed by quizzes and in-depth analysis, avoiding common pitfalls and setting you on a path to success.

Enhance your learning with downloadable materials and templates, invaluable for your future projects. The course covers essential topics like PMI, PMO, PMBOK, and project management ethics, delving into critical process groups and key areas such as scope, schedule, cost, and stakeholder management.

Learn from seasoned professionals and join a community of enthusiastic lifelong learners. Ready to master project management and lead with confidence? Enroll now and start your transformation!



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