HKSM
Manage Communications
The ongoing work to ensure project information is gathered and created on time, delivered to the right audiences, properly stored and retrievable, controlled and tracked, and finally archived or disposed of appropriately.
Key Points
- Covers the full information lifecycle: collect, create, distribute, store, retrieve, control, monitor, and close out.
- Focuses on timely, accurate, and audience-appropriate messages using agreed channels and formats.
- Implements and adapts the communications plan during execution, using feedback and metrics to improve.
- Ensures compliance with policies on security, access control, and records retention.
Example
The project manager sets up weekly status reports, updates dashboards for executives, holds biweekly stakeholder briefings, maintains a controlled document repository with clear naming and versioning, tracks distribution metrics and feedback, and at project close archives records per the company retention policy.
PMP Example Question
Midway through a project, the sponsor complains that updates arrive late and documents are hard to find. Which process should the project manager emphasize to address this?
- Manage Communications
- Plan Communications Management
- Monitor Communications
- Manage Stakeholder Engagement
Correct Answer: A — Manage Communications
Explanation: Manage Communications executes the flow and control of project information, ensuring timely distribution, proper storage, retrieval, and overall information governance during project work.
