HKSM

Ongoing oversight of how team members perform, giving constructive feedback, resolving conflicts and issues, and adjusting roles or staffing so the project delivers at its best.

Key Points

• Monitor individual and team performance against the plan and expectations.
• Provide timely feedback, coaching, recognition, and corrective actions as needed.
• Resolve conflicts and remove impediments using appropriate techniques.
• Manage team changes (reassignments, onboarding/offboarding) and update project documents accordingly.

Example

A project manager sees test coverage slipping. She holds one-on-ones to identify skill gaps, pairs a senior tester with a junior member for coaching, mediates a disagreement between dev and QA on defect priorities, and temporarily brings in a contractor. Performance improves and the schedule stabilizes.

PMP Example Question

Two senior engineers are arguing over the design approach, creating delays. The project manager facilitates a resolution, documents performance observations, and reassigns tasks to balance workload. Which process is being performed?

1. Develop Team
2. Manage Team
3. Control Resources
4. Manage Communications

Correct Answer: B — Manage Team

Explanation: The scenario involves monitoring performance, giving feedback, resolving conflict, and adjusting team assignments, which are core activities of Manage Team.