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Flow Master

A team coach who facilitates service request flow in a Kanban or continuous flow system; essentially the Scrum Master for flow-based work.

Key Points

  • Servant leader focused on smooth flow, removing blockers, and fostering continuous improvement.
  • Guides visualization of work, setting and refining WIP limits, and using explicit process policies and classes of service.
  • Teaches and uses flow metrics such as lead time, cycle time, throughput, and work item age to drive decisions.
  • Collaborates with the Service Request Manager and stakeholders to balance demand with capacity and improve delivery predictability.

Example

A marketing operations team uses Kanban. The Flow Master notices growing queues before design review and rising work item age. They facilitate a discussion to lower WIP limits, add a triage step, and clarify pull policies. Over the next two sprints worth of time, lead time drops and throughput stabilizes.

PMP Example Question

In a Kanban team experiencing frequent blockers and rising work item age, who should coach the team to adjust WIP limits, refine pull policies, and facilitate daily flow reviews?

  1. Flow Master
  2. Product Owner
  3. Sponsor
  4. Functional Manager

Correct Answer: A — Flow Master

Explanation: The Flow Master serves as the team coach for Kanban, similar to a Scrum Master, and leads practices that improve flow and remove impediments.

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