HKSM
Program Scrum Master
The Program Scrum Master supports the program by clearing blockers, resolving issues, facilitating collaboration, and organizing or leading program-level meetings and events.
Key Points
- Removes cross-team impediments so the program can deliver smoothly.
- Facilitates program-level events and meetings, ensuring effective communication.
- Uses servant leadership to coach teams and foster continuous improvement.
- Coordinates with product and leadership stakeholders to address risks and dependencies.
Example
During a large program, two teams are blocked by a shared API change. The Program Scrum Master organizes a cross-team working session, clarifies ownership, negotiates a short-term workaround, updates the impediment backlog, and schedules follow-up meetings to track the fix until the dependency is removed.
PMP Example Question
Multiple teams in a program are delayed by a shared environment outage. Who is primarily responsible for facilitating the resolution and coordinating the necessary meetings?
- Program Product Owner
- Program Scrum Master
- Project Sponsor
- Individual Team Scrum Masters acting independently
Correct Answer: B — Program Scrum Master
Explanation: The Program Scrum Master leads cross-team facilitation, removes impediments, and coordinates program-level meetings to resolve blockers.
