HKSM
Communication Technology
The tools, platforms, systems, and software used to send, receive, and share information among project stakeholders.
Key Points
- Covers both real-time (e.g., calls, video) and delayed (e.g., email, portals) channels.
- Chosen based on urgency, complexity, confidentiality, stakeholder preferences, and access.
- Should align with the communications management plan and organizational policies.
- Helps provide traceability, archiving, and consistent messaging when properly configured.
Example
On a global project, the team uses a video conferencing platform for weekly reviews, a collaboration suite for chat and file sharing, an issue tracker for tickets, and a dashboard tool to publish status updates to all stakeholders.
PMP Example Question
Which of the following best represents communication technology on a project?
- Stakeholder Engagement Plan
- Video conferencing tool used for remote meetings
- Work Breakdown Structure
- RACI chart
Correct Answer: B — A video conferencing tool used to share information among stakeholders
Explanation: Communication technology refers to the tools and systems used to transfer information; the other options are project documents or charts, not technology.
