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Control Quality

The process of checking and documenting the outcomes of quality activities to evaluate performance and confirm that deliverables are complete, accurate, and meet customer needs.

Key Points

  • Focuses on inspecting work and deliverables to verify they meet defined quality criteria.
  • Relies on tools such as inspections, checklists, sampling, control charts, and testing.
  • Generates results like quality measurements, confirmed deliverables, defect logs, and potential change requests.
  • Occurs during project execution and is distinct from planning quality and improving process design.

Example

On a software project, the team runs system tests, records defects in a log, analyzes a control chart for defect trends, and re-tests fixes. Once a feature passes all acceptance criteria, the team marks the deliverable as confirmed and ready for stakeholder review.

PMP Example Question

During execution, the team performs inspections, documents test results, and compares them against acceptance criteria to ensure the product is correct. Which process are they performing?

  1. Plan Quality Management
  2. Manage Quality
  3. Control Quality
  4. Validate Scope

Correct Answer: C — Control Quality

Explanation: Control Quality is about measuring, inspecting, and recording results to verify that deliverables meet quality requirements. Manage Quality focuses on process and quality assurance, while Validate Scope is about formal acceptance by the customer.

ICS/OT Incident Response Drills and Exercises

An incident response plan is only a theory until the people who must use it have run it under pressure. This course helps OT engineers, operations leaders, IT responders, and security teams turn a plan on paper into a tested capability.

Define safe states and manual fallback before an incident forces the decision. Build escalation paths, tabletop exercises, and scenarios that expose the gaps a document review cannot find.

Then turn the results into evidence: an after-action report, owned improvements, recovery checks, and a drill cadence that keeps the program alive after the exercise ends.

24 lessons, 2.4 hours. US$47 one-time through HKSM Courses. 30-day money-back guarantee when 50% or less consumed.

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ICS/OT Incident Response Drills and Exercises course preview

Take Control of Project Performance!

HK School of Management helps you go beyond status reports and gut feelings. In this advanced course, you will learn Earned Value Management (EVM) to measure progress, forecast outcomes, and take corrective action. Learn how WBS quality drives performance, how control accounts work, and how to use EAC, TCPI, and variance analysis. Practical skills, tools, and guidance you can apply right away. Covered by Udemy's 30-day refund policy.

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