HKSM
Interpersonal and Team Skills
Capabilities that help a project manager lead, collaborate, and communicate effectively with team members and other stakeholders.
Key Points
- Includes abilities such as communication, leadership, facilitation, and conflict management.
- Used across many processes to build trust, motivate the team, and resolve issues.
- Essential for engaging stakeholders, aligning expectations, and gaining commitment.
- Should be tailored to culture, context, and individual stakeholder needs.
Example
In a kickoff meeting, the project manager practices active listening, clarifies roles, mediates a disagreement between engineering and QA, and facilitates a shared working agreement. This use of communication, facilitation, and conflict resolution helps the team start aligned and motivated.
PMP Example Question
During a project workshop, the project manager uses active listening, facilitation, and conflict resolution to align expectations and secure buy-in. Which tool or technique is being applied?
- Expert judgment
- Interpersonal and team skills
- Data analysis
- Enterprise environmental factors
Correct Answer: B — Interpersonal and team skills
Explanation: Active listening, facilitation, and conflict resolution are interpersonal and team skills used to lead and interact effectively with team members and stakeholders.
