HKSM

An ongoing process of applying what the organization already knows and generating new insights so the project meets its goals while strengthening organizational learning.

Key Points

• Combines reuse of existing knowledge with creation of new know-how and insights.
• Happens continuously across the project life cycle, not only at closure.
• Captures both explicit and tacit knowledge through collaboration, reviews, and lessons learned.
• Feeds updates into organizational repositories so future projects benefit.

Example

During a CRM implementation, the team consults deployment checklists and lessons from a prior rollout to plan the cutover. After a pilot, they document new findings about data-migration edge cases and update the playbook and the enterprise knowledge base so future teams can avoid the same issues.

PMP Example Question

A project manager asks the team to review historical lessons before planning a pilot and later records insights from the pilot in the organizational repository. Which process is the PM performing?

1. Manage Project Knowledge
2. Manage Project Team
3. Control Quality
4. Perform Integrated Change Control

Correct Answer: A — Manage Project Knowledge

Explanation: The scenario describes using existing knowledge and capturing new learning to benefit the project and the organization.