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Statement of Work (SOW)

A written narrative that specifies the products, services, or outcomes the project is expected to deliver.

Key Points

  • Describes what will be produced by the project and what is out of scope.
  • Provides a foundation for the project charter, WBS, and procurement documents.
  • Often includes deliverables, acceptance criteria, key milestones, constraints, and assumptions.
  • Can be used internally to initiate work or externally as part of a contract or RFP.

Example

A company plans to implement a new CRM. The SOW states that the project will configure the CRM, migrate existing customer data, integrate with the billing system, train 200 users, and deliver go-live support. It lists acceptance criteria, major milestones, and assumptions about data quality and user availability.

PMP Example Question

During initiation, the sponsor asks for a document that narratively describes the products, services, or results the project will deliver. Which document are they requesting?

  1. Project charter
  2. Statement of Work (SOW)
  3. Scope baseline
  4. Requirements traceability matrix

Correct Answer: B — statement of work

Explanation: The SOW provides a narrative description of the deliverables the project is expected to provide, forming a basis for initiation and planning.

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