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use case

A deliverable that explains and examines how a user interacts with a system to accomplish a specific goal.

Key Points

  • Focuses on an actor (user or external system) pursuing a clear objective.
  • Captures steps of interaction, including main and alternate flows.
  • Often lists preconditions, triggers, and expected outcomes (postconditions).
  • Helps align requirements, design, testing, and acceptance criteria.

Example

An online banking project documents a use case called "Transfer Funds." It identifies the actor (account holder), preconditions (user is authenticated), main flow (select accounts, enter amount, confirm), alternate flows (insufficient funds, invalid account), and postconditions (transaction recorded, balances updated).

PMP Example Question

Which artifact should the team create to map the step-by-step interactions a customer follows to complete an online return, including alternate paths and conditions?

  1. User story
  2. Use case
  3. Wireframe
  4. Product roadmap

Correct Answer: B — Use case

Explanation: A use case details how an actor interacts with the system to achieve a goal, including main and alternate flows, conditions, and outcomes.

Advanced Project Management — Measuring Project Performance

Move beyond guesswork and status reporting. This course helps you measure real progress, spot problems early, and make confident decisions using proven project performance techniques. If you manage complex projects and want clearer visibility and control, this course is built for you.

This is not abstract theory. You’ll work step by step through Earned Value Management (EVM), learning how cost, schedule, and scope come together to show true performance. You’ll build a solid foundation in EVM concepts, understand why formulas work, and learn how performance data actually supports leadership decisions.

You’ll master Work Breakdown Structures (WBS), control accounts, and budget baselines, then apply core EVM metrics like EAC, TCPI, and variance analysis. Through a detailed real-world example, you’ll forecast outcomes, analyze trends, and understand contingencies and management reserves with confidence.

Learn how experienced project managers monitor performance, communicate results clearly, and take corrective action before projects slip. With practical exercises and hands-on analysis, you’ll be ready to apply EVM immediately. Enroll now and start managing performance with clarity and control.



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HK School of Management delivers top-tier training in Project Management, Job Search Strategies, and Career Growth. For the price of a lunch, you’ll gain expert insights into landing your dream PM role, mastering interviews, and negotiating like a pro. With a 30-day money-back guarantee, there’s zero risk—just a clear path to success!

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